Skip to main content

Data protection

BeastCaller privacy policy

Last updated: 29 September 2026. Your privacy matters to us. This policy explains how we collect, use, and protect your data.

1. Data Controller

The data controller responsible for your personal data is 10X Agency Services, located at Engglimt 7, 6340 Kruså, Denmark (VAT: DK45926524). You can contact us at privacy@beastcaller.app.

2. Data Collection

We collect information you provide directly to us, such as when you create an account, update your profile, or communicate with us. This may include:

  • Name and email address
  • Payment and billing information
  • Profile information (job title, company name)
  • Communication preferences
  • Usage data and analytics

3. Audio Data

Important: Audio recordings are treated with the highest level of security.

Audio recordings generated during your use of the call flow or call recording features are processed solely for the purpose of providing the Service to you. We do not use your audio data to train public AI models without explicit consent.

  • Call recordings are created in your own Twilio account. BeastCaller stores a copy in Cloudflare R2 so you can play recordings back in the app.
  • Audio clips you record or upload for Call Flows are stored in Cloudflare R2.
  • If you connect Google Drive or Dropbox for recording archiving, copies of call recordings are also sent to that account.
  • If call transcription is enabled, recordings are sent to OpenAI (Whisper) to create transcripts.

4. GDPR Compliance

As a company based in Denmark (EU), we adhere strictly to the General Data Protection Regulation (GDPR). You have the following rights:

Right to Access

Request a copy of all personal data we hold about you.

Right to Rectification

Correct any inaccurate or incomplete data.

Right to Erasure

Request deletion of your personal data.

Right to Portability

Receive your data in a machine-readable format.

5. Third-Party Services

We may employ third-party companies to facilitate our Service. These third parties have access to your Personal Data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose:

  • Vercel — Hosting of the BeastCaller web app
  • Vercel Web Analytics — Cookieless page-view analytics for the website and app; page addresses are recorded without tokens, email addresses or other personal data
  • Cloudflare — API hosting (Workers), file storage (R2) for call recordings and Call Flow audio, and caching (KV)
  • Neon — Database hosting (PostgreSQL) in AWS eu-central-1 (Frankfurt, EU)
  • Twilio — Voice and telephony services, connected through your own Twilio account
  • Stripe — Payment processing
  • Transactional email provider — Sending account emails (e.g. verification and password emails)
  • Sentry — Error monitoring, if enabled
  • OpenAI — Call transcription (Whisper), if transcription is enabled
  • Google — OAuth sign-in (optional) and web fonts (Google Fonts)
  • YouTube — Embedded product demo video on the demo page

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account data is retained while your account is active. Call recordings are not deleted automatically after a fixed period; recordings in your own Twilio account also follow your Twilio account settings. To request deletion, contact us at privacy@beastcaller.app.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: privacy@beastcaller.app